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The Customer Service Programme

Providing a first-class customer experience is critical to keeping your customers happy, and ensuring they keep coming back to your business time and time again.

This programme will focus on helping you, as a customer service specialist, to refine your skills across the customer service mix and in any format – whether its providing a great customer experience face-to-face, online or over the phone.

Alongside developing your skills, knowledge and behaviours, the programme will also focus on developing you as an individual so you can identify and reach your personal development goals.

As part of their commitment to your future, RS Components are offering you the chance to enrol on Discovery’s Customer Service Programme.

Sign up for the programme

To sign up for the programme, please click the button below and complete the prior learning form.

The course was great, not death by Powerpoint like other training often is. If you enjoy learning and feeling that you’re growing and developing, this course will be for you. It builds confidence in what can be stressful situations and areas where you lack knowledge around commercial acumen.

Thomas Adams
National Implementation Manager (VAS)

Whilst most elements of the course forms part of my role and regular activity, this is often in an isolated way. By bringing all of the elements together, it makes it very clear how they all interact and that I need to embed the learnings collectively if I’m to achieve my goal of being “Best in Class”.

Derry Jewell
National Account Manager

Overview of the programme

In challenging market conditions and with fierce competition, your Customer Service skills are critical to building and maintaining customer relationships.

The Customer Service Programme will give you the opportunity to hone and practice your customer service skills. Whether you are looking to revisit and sharpen the skills you have accumulated over many years or you’re relatively new to the customer service world, the programme will provide you with invaluable experiences and insights.

The Level 3 Customer Service apprenticeship is designed to explore the knowledge, skills and behaviours required to excel as a Customer Service professional. This programme will enhance your capability in key areas such as understanding your customers, proactively looking for ways to improve the service customers receive, dealing with complex or technical customer requests, complaints and queries, and best-practice customer service approaches.

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Virtual training
The Sales Cycle

Across the duration of the course, you will experience:

A group induction to on-board you to the programme
Blended learning through virtual, experiential & classroom sessions
Taking part in real-world scenarios and business simulations
1-2-1 support and coaching throughout the programme
Self-development through online learning and webinars
Building upon your learnings back in the workplace