Managing Difficult Conversations

Wednesday 14th September, 10:45am, 15 Minute Webinar

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At some point, you may need to provide honest feedback to someone you are close to, discuss how you feel about his or her behaviour, deliver bad news to somebody, or resolve a disagreement between you and a co-worker. These are all difficult conversations that 57%* of people would do almost anything to avoid having.

The price of avoiding difficult conversations can be very costly to not only the individual; but also the wider team and organisation.

This 15 minute webinar will help you develop the skills and techniques needed to navigate difficult conversations. You will learn:

1) The impact of avoiding difficult conversations

2) Why leaders must be willing to have a difficult conversation

3) How to prepare for a challenging conversation

This webinar has now finished. To view the recording please visit this link:

Wednesday 14th September



15 Minutes

Presented by Raj Babber
Director of Programmes and Apprenticeship Learning

As Discovery’s Director of Programmes and Apprenticeship Learning, Raj has a wealth of knowledge and experience around apprenticeships and the Apprenticeship Levy. With over 12 years in the L&D, training and apprenticeship world, she understands the importance of ensuring programmes bring together creativity and practicality to ensure compliance with the Apprenticeship standard, whilst still giving delegates an enjoyable and challenging experience. Raj has a whole host of relevant qualifications under her belt, in areas including Internal Quality Assurance, Advice and Guidance, Health and Safety, Teaching & Facilitating, and she is an A1 Assessor.

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