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Leadership That Elevates Operational Performance

A high-impact Level 5 apprenticeship developing confident, commercially aware operational managers.

Drive Growth and High Performance Today!

Why This Is Needed Now

Operational environments are becoming more complex, faster paced and less forgiving. Managers can no longer rely on experience alone, they need strategic thinking, commercial insight and the behaviours to lead people confidently.

When these capabilities are missing, performance stalls, inefficiencies grow and teams slip into reactive mode. This programme builds the leadership strength required to keep operations running effectively and deliver consistent results.

Unlock The Potential of Your Team

What Changes Immediately

Managers begin leading with greater clarity, confidence and intent. They communicate more effectively, set clearer expectations and create a stronger sense of direction for their teams.

They quickly adopt more structured, disciplined operational habits, prioritising better, planning proactively and addressing issues before they escalate. This immediately improves consistency, reduces friction and strengthens day-to-day performance.

You’ll see a visible shift in accountability and decision-making. Learners take greater ownership of outcomes, approach challenges more strategically and demonstrate the leadership behaviours needed to drive results. These early changes create momentum across teams and set the foundation for sustained operational improvement.

Stronger, More Accountable Operational Leadership

Managers develop the confidence, clarity and behaviours to lead teams effectively and take ownership of performance.

Improved Consistency, Efficiency & Day-to-Day Delivery

With better prioritisation, planning and decision-making, operations run more smoothly, reducing waste, friction and inefficiency.

Measurable Commercial & Organisational Impact

Through the TII project, learners deliver tangible improvements in performance, efficiency or service — creating clear return on investment.

Enrol your managers today!

What You Get with Discovery's L5 Operations Manager Apprenticeship

Delivered over 9 months, a practical, high-impact journey that equips managers to lead people brilliantly, manage operations with discipline and improve performance across the organisation.

Programme Pillars

Behavioural Leadership Excellence – Building confident, accountable leaders who create clarity and drive performance.
Commercial & Operational Discipline – Strengthening decision-making, resource planning and the ability to deliver consistent results.
Real-World Application & Improvement – Every learner applies new skills through a real business improvement project, creating tangible impact in efficiency, performance or service.
Coaching, Support & Accountability – Targeted coaching to accelerate maturity, confidence and leadership effectiveness.
Structured EPA Preparation – Clear guidance, portfolio support and readiness activities for successful completion.

Outcomes for Your Business

More Confident, Capable Leaders – Managers who lead with clarity and confidence, make stronger evidence-based decisions and take full ownership of team performance and results.
Improved Operational Efficiency – Leaders who prioritise effectively, communicate with precision and eliminate errors, waste and friction — creating smoother, more reliable day-to-day operations.
Tangible Commercial Impact – Each learner leads a workplace improvement initiative that creates visible operational impact, such as reduced waste, improved productivity or enhanced customer experience.

Qualifications Achieved

Level 5 Operations Manager Apprenticeship Standard
Optional qualifications with CMI or ILM

Enrol Today!

What You Gain From The L5 Apprenticeship Programme

Seven practical, high-energy workshops focused on real operational challenges with an award-winning training partner

1-to-1 coaching and tri-party reviews to embed behaviour and accountability

A business improvement project aligned to your strategic goals and delivering a live project measurable business improvement

Leadership tools, templates and frameworks ready for immediate workplace use

A structured, supportive development pathway leading to full EPA readiness

Stronger leadership presence and operational discipline from the earliest stages

Get Started Today!

The emphasis is put on real world application. The knowledge of my coach to help me see opportunities to implement the theory we have covered, and then to reflect on the success/challenges to help improve my practice.

I could not speak more highly of my experience with Discovery. In my role as a people manager, I always look for development opportunities for my team, and having lived and breathed this training programme, I know first hand the benefits of undertaking it.

Overall, I would rate my experience of the programme as outstanding. Fantastic coaching and support throughout to help me reach my full potential and achieve to a high standard. I can not sing Raj’s praises highly enough – absolutely fantastic!

James Forster

Operation Support Team Manager

St. James's Place

Outstanding programme! From my personal experience I can clearly see the benefits and I would recommend it to all.

I have now interviewed for a role that is higher in title, grade and salary – a Director level job for a large company, and I couldn’t have got the job without the Discovery training.